PRIVACY POLICY

This Privacy Policy was last updated on 16 June 2026.

At Castle Fitness, we respect your privacy and are committed to protecting your personal information.

​

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about our services, or become a member or client of Castle Fitness.

Castle Fitness is a fitness and personal training business.

For the purpose of data protection laws, Castle Fitness is responsible for the personal information we collect and use.

 

Contact details:

Business name: Castle Fitness
Website: [https://www.castlefitnesspt.com/]
Email: [info@castlefitnesspt.com]
Address: [Optimum House, Winnall Valley Rd, Winchester SO23 0LD]

 

Information we collect

We may collect and use the following types of personal information:

• Your name

• Your email address

• Your phone number

• Any message or enquiry you send to us

• Information you provide when booking a session or joining Castle Fitness

• Basic health, fitness or goal-related information where relevant to your training

• Website usage information, such as pages visited and how visitors interact with our website

How we collect your information

We may collect your personal information when you:

• Fill in a contact form on our website

• Contact us by phone, email, social media or another method

• Book a session, consultation or service

• Sign up as a member or client

• Visit or use our website

 

How we use your information

​

We use your personal information to:

• Respond to your enquiries

• Provide information about our gym, trainers, memberships and services

• Arrange consultations, sessions or bookings

• Manage memberships and client relationships

• Provide personal training or fitness services

• Improve our website, services and customer experience

• Send relevant updates or marketing communications where permitted

• Meet any legal or regulatory obligations

 

Our lawful basis for using your information

​

We only use your personal information when we have a lawful reason to do so.

This may include:

• Consent, where you have agreed for us to contact you or send marketing communications

• Contract, where we need your information to provide a service you have requested

• Legitimate interests, where we use your information to manage and improve our business, respond to enquiries and communicate with customers

• Legal obligation, where we need to keep certain records or comply with the law

 

Marketing communications

​

We may contact you with updates, offers or information about Castle Fitness where you have agreed to receive this, or where we are otherwise allowed to do so.

You can ask us to stop sending marketing communications at any time by contacting us.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, such as:

​

• Website hosting providers

• Booking or scheduling platforms

• Email or communication providers

• Payment providers

• Professional advisers, where required

• Legal or regulatory authorities, where required by law

 

We only share information where necessary and where appropriate safeguards are in place.

 

How long we keep your information

​

We only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping records for a reasonable period to manage enquiries, memberships, bookings, payments, legal obligations and business records.

 

How we protect your information

​

We take reasonable steps to protect your personal information from being lost, misused, accessed without permission, changed or disclosed.

However, no website or online system can be guaranteed to be completely secure.

 

Cookies and website tracking

​

Our website may use cookies or similar technologies to help the website work properly, improve user experience and understand how visitors use the site.

You can usually control or disable cookies through your browser settings.

 

Your rights

​

Under data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to how we use your information

• Withdraw consent where we rely on consent

• Complain to the UK Information Commissioner’s Office if you are unhappy with how your information is handled

 

Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: [info@castlefitnesspt.com]

 

Complaints

​

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.